Privacy Policy

1. Introduction

At Just Brilliant, we recognize that trust is essential to every business relationship.

This Privacy Policy explains how Just Brilliant, Inc. ("Just Brilliant," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information when individuals visit our Website, contact us, request services, or otherwise interact with our business.

By using our Website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for specific processing activities, we will request that consent separately.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Information You Provide

When you complete forms, request consultations, subscribe to communications, purchase products, or engage our services, we may collect:

• Full name and business name.
• Email address and telephone number.
• Business address or mailing address.
• Job title and professional information.
• Business goals, challenges, and service requirements.
• Appointment and consultation details.
• Information included in messages, forms, or uploaded materials.
• Billing details, transaction records, and payment status.
• Service selections, workshop registrations, deposits, cancellation and rescheduling requests, refund eligibility and amounts, credits, attendance, and appointment or engagement start dates.
• Information submitted to resolve billing questions, payment disputes, or chargebacks.

Payment card information may be collected directly by authorized third-party payment processors rather than stored by Just Brilliant.

B. Information Collected Automatically

When you visit our Website, certain technical information may be collected through hosting infrastructure, analytics tools, cookies, or similar technologies, including:

• IP address.
• Browser and device information.
• Operating system.
• Pages visited and navigation activity.
• Referring websites or traffic sources.
• Date and time of visits.
• Website interaction and performance data.
• Approximate location derived from IP address.

C. Information From Third Parties

We may receive business contact or interaction information from sources such as:

• Referral partners.
• Social media platforms.
• Advertising and lead-generation services.
• Scheduling platforms.
• CRM and marketing systems.
• Publicly available professional or business sources.

We use this information only for appropriate business purposes and subject to applicable legal requirements.

3. How We Use Information

We may use collected information to:

1. Respond to inquiries and consultation requests.
2. Evaluate business needs and recommend relevant services.
3. Prepare proposals, estimates, and service agreements.
4. Deliver contracted professional services.
5. Manage customer relationships and communications.
6. Process payments, deposits, refunds, and service credits; maintain transaction records; and administer our Cancellation & Refund Policy.
7. Send service-related notices, appointment reminders, cancellation confirmations, and rescheduling updates.
8. Deliver marketing communications where permitted.
9. Improve Website functionality and visitor experience.
10. Analyze Website performance and marketing effectiveness.
11. Protect against fraud, unauthorized access, and security threats.
12. Comply with applicable legal and regulatory obligations.
13. Document attendance, manage workshop seats, resolve billing questions, and investigate payment disputes or chargebacks.

We will not use personal information for materially incompatible purposes without providing any notice or obtaining any consent required by law.

4. Appointment, Cancellation, and Refund Information

When you book a Clarity Call, Deep Dive Strategy Session, Diagnostic Call, workshop, or other paid engagement, we may process your contact information, booking details, attendance records, submitted intake materials, payment and deposit records, cancellation or rescheduling notices, and refund or credit records.

We use this information to schedule and deliver services, determine eligibility under our Cancellation & Refund Policy, communicate appointment changes, issue refunds or credits, maintain financial records, and respond to payment disputes. Authorized scheduling, payment, CRM, and communication service providers may process relevant information on our behalf as described in Section 7.

Payment card details may be handled by third-party payment processors; we may receive transaction identifiers, payment status, and limited billing details necessary to administer purchases and refunds. Relevant records are retained in accordance with the retention principles in Section 10.

Our Cancellation & Refund Policy governs payment eligibility and cancellation terms. This Privacy Policy explains how related personal information is handled; it does not create or change refund rights.

5. Marketing Communications

Just Brilliant may communicate with prospective and existing customers through email, telephone, SMS, and other channels, subject to applicable law.

Marketing communications may include information about our services, educational resources, events, promotions, or business opportunities.

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

For applicable SMS programs, you may reply STOP to opt out or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services.

Transactional and service-related communications may continue where permitted or required by law.

6. Cookies and Tracking Technologies

Our Website may use cookies, pixels, and similar technologies to support functionality, understand visitor behavior, and measure marketing performance.

Depending on the technologies implemented, these may include:

Essential Cookies: Support core Website functionality, security, and session management.

Analytics Cookies: Help us understand traffic patterns, visitor interactions, and Website performance.

Functional Cookies: Remember preferences and improve user experience.

Advertising Cookies and Pixels: May measure advertising performance, attribute conversions, or support relevant advertising.

Where required by applicable law, we will provide appropriate notice, consent choices, or opt-out mechanisms before using nonessential tracking technologies.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

7. How We Share Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide services.

These parties may include:

• Website hosting and infrastructure providers.
• CRM and customer communication platforms.
• Payment processors and billing services.
• Scheduling and appointment management providers.
• Analytics and advertising technology providers.
• AI and automation technology providers.
• Professional advisers, contractors, and authorized service partners.
• Government authorities or other parties when legally required.

We may also disclose information as part of a legitimate merger, acquisition, financing, or transfer of business assets, subject to applicable law.

We do not authorize service providers to use personal information for unrelated purposes merely because they receive it while providing services to us.

Any sale or sharing of personal information for cross-context behavioral advertising, if applicable, will be disclosed and subject to legally required rights and choices.

8. Artificial Intelligence and Automated Processing

Just Brilliant may use AI-assisted technologies and automation tools to support business operations and service delivery.

These technologies may assist with:

• Organizing and responding to customer inquiries.
• Generating draft content and recommendations.
• Analyzing business requirements.
• Automating administrative workflows.
• Supporting customer service and internal operations.

Information submitted through our Website or services may be processed by authorized technology providers where necessary for these purposes.

We seek to limit information shared with such providers to what is reasonably necessary and to apply appropriate contractual and security safeguards.

We do not represent that all AI services have identical data retention, training, or privacy practices. Where an engagement requires specific AI data-handling restrictions, those restrictions should be established in the applicable service agreement.

We do not intend to make legally or similarly significant decisions about individuals solely through automated processing without appropriate safeguards required by law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Safeguards may include access controls, secure communications, authentication, vendor management, and appropriate security procedures.

However, no electronic transmission or storage system can be guaranteed completely secure.

We encourage users not to submit passwords, government identification numbers, financial account credentials, or other highly sensitive information through general Website forms.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including:

• Managing inquiries and customer relationships.
• Delivering contracted services.
• Maintaining business and accounting records.
• Resolving disputes.
• Meeting legal obligations.
• Protecting legitimate business interests.

Retention periods depend on the nature of the information, the purpose of processing, contractual obligations, and applicable law.

When information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with applicable requirements, subject to lawful exceptions.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a portable copy of certain information.
• Opt out of specified advertising-related data uses.
• Withdraw consent where processing is based on consent.
• Limit certain uses of sensitive personal information.
• Appeal a decision concerning a privacy rights request where required.

These rights are subject to applicable exceptions, verification requirements, and statutory conditions.

To submit a privacy request, contact us at hello@justbrilliantinc.com.

We may request information reasonably necessary to verify your identity before processing certain requests.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

12. State-Specific Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Where such laws apply to Just Brilliant, we will provide required disclosures and honor applicable rights concerning access, correction, deletion, portability, sensitive information, targeted advertising, and other regulated data uses.

Some privacy laws distinguish between the sale of personal information and its sharing for targeted or cross-context behavioral advertising.

If our actual data practices trigger additional notice or opt-out obligations, we will provide the legally required mechanisms.

Privacy rights requests may be submitted using the contact information below.

13. Children's Privacy

Our Website and professional services are intended for business owners, professionals, and other adult audiences.

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected such information in circumstances requiring deletion, we will take appropriate steps to delete it or otherwise comply with applicable law.

Parents or guardians may contact us with concerns about a child's information.

14. International Visitors

Just Brilliant operates from the United States.

If you access our Website from another country, your information may be processed or stored in the United States or other locations where our authorized service providers operate.

Privacy laws and protections may differ across jurisdictions.

Where required, we will implement appropriate safeguards for international transfers and provide additional disclosures or rights.

15. Third-Party Websites and Services

Our Website may link to third-party websites, social media platforms, payment providers, scheduling tools, or external resources.

These services operate under their own terms and privacy policies.

We encourage users to review those policies before providing personal information.

Just Brilliant is not responsible for the independent privacy practices of third parties.

16. Business Client Data

When Just Brilliant provides website development, CRM implementation, automation, AI integration, or other technology services, we may process information on behalf of business clients.

In those circumstances, the business client may determine the purposes and methods of processing, while Just Brilliant acts as a service provider or processor under the applicable agreement.

Requests involving information controlled by a business client may need to be directed to that client.

Any additional confidentiality, data processing, security, or retention requirements will be governed by the applicable client agreement.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business, technologies, information practices, or applicable laws.

Updates will be posted on this page with a revised effective date.

Where required, we will provide additional notice or obtain consent before materially changing how we process personal information.

18. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Just Brilliant, Inc.

Email: hello@justbrilliantinc.com
Website: https://justbrilliantinc.com